Terms & Conditions
About These Terms and Conditions
In these Terms and Conditions "we" and "us" mean StyleCapital.com.au ABN 99 770 558 605 PO Box 109, Mount Waverley, VIC 3149 Australia, and "you" means you the customer. These Terms and Conditions together with your Order constitute the entire Contract between us and you for the supply of Products. The Contract cannot be varied unless we agree to vary it in writing or by email.
Australian Sales Only
We sell and ship Products only to Australia and New Zealand. We will not make deliveries outside of Australia and New Zealand unless you contact us to arrange this sales@StyleCapital.com.au
Legal Capacity To Transact
If you are under the age eighteen (18) years you cannot place orders with StyleCapital.com.au. By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. Should StyleCapital.com.au suffer any damage or other losses as a result of a transaction entered into by a minor, StyleCapital.com.au reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with StyleCapital.com.au.
Placing Your Order
You may place an Order by filling in the Order Form on the StyleCapital.com.au Web Site and clicking the "Submit My Order" button. When you place your Order, we will issue you with an Order Number. We will do this by email. By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions. Information contained on the StyleCapital.com.au website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any Products; however StyleCapital.com.au will make every effort to supply Products to you. We will notify you that your order is being processed by sending you an Order Confirmation and tax invoice via email; however, we do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud. StyleCapital.com.au and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received we will contact you by email or telephone.
Payment Methods And Processing
StyleCapital.com.au currently accepts PayPal, Visa and Mastercard. Order processing will not begin until we receive all the information we need. Orders placed on a weekend or a Public holiday will not begin order processing until the next business day. Business days are Monday through Friday, excluding VIC Public holidays. We process credit card and PayPal payments after you click the "Submit My Order" button. For credit card and PayPal payments we will email a tax invoice to you with your Order Confirmation.
- We are unable to accept credit cards issued by banks outside of Australia.
- Debit cards and cheque cards have daily spending limits that may substantially delay the processing of your order.
- You may be required to provide further identification for additional security reference checks.
StyleCapital.com.au purchases include GST.
Title To And Risk In Goods
Title to all goods will pass to you on the later of:
- StyleCapital.com.au being satisfied of the outcome of any credit, criminal or fraud checks in relation to a customer or their purchase;
- A complete and accurate order being placed and submitted by you to StyleCapital.com.au; and
- The successful processing of your payment.
- be a separate charge which is shown on the product page and is calculated upon post code entry, should your order fall below the free Shipping threshold as stipulated on the site.
Please note that promotional prices and shipping offers do not apply to wholesale, bulk or commercial orders.
Supply Of Your Products
Subject to these Terms and Conditions, we will supply to you the Products indicated on your Order Confirmation. When your Order items have been dispatched, we will email you to confirm shipment of each item including a tracking number for each item.
Delivery Of Your Products
Delivery time takes up to 10 working days from the date your payment is received. In all instances estimated delivery times will be displayed at the check out for your Product. StyleCapital.com.au makes every effort to deliver your Product according to the estimated delivery times provided by StyleCapital.com.au at checkout. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays. Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us here. We encourage you to visit the “Your Account” section on our website to view the delivery status of your Products. Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation. If no-one is available to take delivery of your Products, if you have opted in for delivery to be left at your nominated address, our carrier will do so. Otherwise, our carrier (Australia Post eParcel) will leave a card so you can pick-up your Product from your local Post Office. Where delivery is by our courier service and no-one is available to take delivery, they will leave a card requesting you to telephone them to arrange a suitable time and date for delivery. We will use our reasonable efforts to deliver your Products to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame. Please Note: In some remote/regional areas our carriers can only deliver bulky items to the nearest transport depot. In these instances you will receive notification that your delivery is available for your collection from the transport depot.
StyleCapital.com.au offers two options for the delivery of products you purchase:
Standard Delivery: Your product will be delivered for free if above the eligible free shipping threshold, or at the shipping charge calculated upon entry of your postcode during the checkout process. All transit loss is at your own risk.
Express Delivery: For the additional fee shown at checkout your product will be sent by express post to arrived with 1 - 2 Business Days
If your purchase cost is above our free shipping threshold then no shipping charge will be incurred. If you live in a regional location, bulky items such as luggage may incur a delivery charge. Any applicable shipping charges for your order will be shown once your postcode is entered during the checkout process.
We want your products to arrive quickly and at the best shipping rate we can offer. Shipping charges are calculated based on product size and the geographical region of the delivery address. Estimated shipping charges from our Melbourne Distribution Centre are based on product size and delivery zone and can be viewed in the table below.
Any applicable shipping charges for your order will be shown once your postcode is entered during the checkout process.
Shipping Zones are based on the Australia Post Parcel Zones.
VIC (excl. P/code 2880), ACT, VIC, Adelaide, Brisbane, Gold Coast
QLD regional, SA regional and VIC P/code 2880
Tasmania, Perth, QLD outer regional
NT, QLD Remote, WA regional and remote
StyleCapital.com.au may at its discretion run shipping promotions from time to time offering shipping discounts or free shipping or free returns.
Unfortunately we are unable to offer promotional shipping to all locations in Australia.
The following remote postcodes are excluded from any shipping promotions:
800, 801, 803, 804, 810, 811, 812, 813, 814, 815, 820, 821, 822, 828, 829, 830, 831, 832, 834, 835, 836, 837, 838, 839, 840, 841, 845 ,846, 847, 850, 851, 852
853, 854, 860, 861, 862, 870, 871, 872, 873, 880, 881, 885, 886, 906, 907, 909, 2898, 2899, 4183, 4184, 4481, 4482, 4486, 4487, 4488, 4489, 4490, 4491, 4492
4493, 4700, 4741, 4801, 4802, 4803, 4807, 4816, 4819, 4828, 4829, 4830, 4871, 4873, 4874, 4875, 4876, 4890, 4891, 4895, 6161, 6207, 6208, 6209, 6210, 6211
6213, 6214, 6215, 6218, 6220, 6221, 6223, 6224, 6225, 6226, 6227, 6228, 6229, 6230, 6231, 6232, 6233, 6236, 6237, 6239, 6240, 6243, 6244, 6251, 6252, 6253
6254, 6255, 6256, 6258, 6260, 6262, 6271, 6275, 6280, 6281, 6282, 6284, 6285, 6286, 6288, 6290, 6302, 6304, 6306, 6308, 6309, 6311, 6312, 6313, 6315, 6316
6317, 6318, 6320, 6321, 6322, 6323, 6324, 6326, 6327, 6328, 6330, 6331, 6332, 6333, 6335, 6336, 6337, 6338, 6341, 6343, 6346, 6348, 6350, 6351, 6352, 6353
6355, 6356, 6357, 6358, 6359, 6361, 6363, 6365, 6367, 6368, 6369, 6370, 6372, 6373, 6375, 6383, 6384, 6385, 6386, 6390, 6391, 6392, 6393, 6394, 6395, 6396
6397, 6398, 6401, 6403, 6405, 6407, 6409, 6410, 6411, 6412, 6413, 6414, 6415, 6418, 6419, 6420, 6421, 6422, 6423, 6424, 6425, 6426, 6427, 6428, 6429, 6430
6431, 6432, 6433, 6434, 6436, 6437, 6438, 6440, 6442, 6443, 6445, 6446, 6447, 6448, 6450, 6452, 6460, 6461,6462, 6463, 6465, 6466, 6467, 6468, 6470, 6472,
6473, 6475, 6476, 6477, 6479, 6480, 6484, 6485, 6487, 6488, 6489, 6490, 6501, 6502, 6503, 6504, 6505, 6506, 6507, 6509, 6510, 6511, 6512, 6513, 6514, 6515
6516, 6517, 6518, 6519, 6521, 6522, 6525, 6528, 6530, 6531, 6532, 6535, 6536, 6537, 6556, 6558, 6560, 6562, 6564, 6566, 6567, 6568, 6569, 6571, 6572, 6574
6575, 6603, 6605, 6606, 6608, 6609, 6612, 6613, 6614, 6616, 6620, 6623, 6625, 6627, 6628, 6630, 6631, 6632, 6635, 6638, 6639, 6640, 6642, 6646, 6701, 6705
6707, 6710, 6711, 6712, 6713, 6714, 6716, 6718, 6720, 6721, 6722, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6751, 6753, 6754, 6758, 6760, 6762, 6765, 6770
"Your Account" - your credits
“Your Account” with StyleCapital.com.au has a credit facility. You may only use credits in “Your Account” as detailed here. There are only three (2) types of Credit available for use in “Your Account”.
StyleCapital.com.au in its absolute discretion may from time to time provide discount Vouchers to existing and/or new customers. Vouchers can only be used towards the payment of Products on our website. Each Voucher can be used only once and only one Voucher per order will be accepted. Any other Terms and Conditions governing the use of a voucher will accompany that Voucher. StyleCapital.com.au will determine the content of Terms and Conditions governing Vouchers in its absolute discretion.
Where a Voucher is used towards the payment of a Product (or Products) there may be an outstanding balance due on the Product.
We may credit “Your Account” with a Refund Credit from time to time. StyleCapital.com.au will only provide Refund Credits under the Terms and Conditions detailed under "Your Rights to Return a Product". Where “Your Account” holds Refund Credits and you place an Order for a Product or Products:
- Any (applicable) Voucher that may be in your in “Your Account” credit facility will first be applied towards payment of the Product (or Products);
- In the event that (any applicable) Voucher is insufficient for full payment of the Product (or Products), your Refund Credits will be automatically applied towards the outstanding balance due on the Product (or Products); and
- Where any outstanding balance due on a Product (or Products) is less than the total Refund Credits in “Your Account”, you retain the future use of any unused Refund Credits to apply towards any future Product payments; or
- In the event that you have insufficient Refund Credits to apply towards the outstanding balance due on the Product (or Products), you must pay any remaining outstanding balance due on the Product by PayPal, Visa or MasterCard.
Refunded Credits can be used towards a future purchase(s) or the full amount can be cashed out as a cheque refund. To redeem your Refund Credits log in to “Your Account” and select “View Credit”. You can then select “Cash Out Refund Credit”. In the event that StyleCapital.com.au needs to reissue a Refund Credit cheque due to an incorrect name or address provided by you, or if a Refund Credit is misused, StyleCapital.com.au will incur a cost of $12 to reissue the Refund Credit cheque. This cost will be passed onto you as a reissue fee
Consumer guarantees apply under the Australian Consumer Law. Nothing in these Terms and Conditions excludes the application of those guarantees. For more information about your rights as a consumer, see the Australian Consumer Law website at http://www.consumerlaw.gov.au. If a Product has a minor defect, we will provide a repair or offer you a replacement or a refund. If a Product has a major defect, you are entitled to:
- reject the goods and receive a refund
- reject the goods and receive an identical replacement, or one of similar value if reasonably available, or
- keep the goods and receive compensation for the drop in value caused by the problem.
If you think that a Product is defective you should contact our Customer Service Help Centre and a StyleCapital.com.au Customer Service Representative will assist you. A photo may be requested to assist with the assessment of your claim. Where a Product is defective and needs to be replaced or repaired return shipping will be arranged at the expense of StyleCapital.com.au. If a Product is replaced, your replacement Product becomes your property and the returned Product becomes our property. When a refund is given, the returned Product becomes our property.
Additional StyleCapital.com.au Warranties
StyleCapital.com.au will honour warranties offered by the manfuacturer. You also have consumer guarantees under the Australian Consumer Law (see above). If you believe that a new StyleCapital.com.au Product has a defect, you should contact us by email customercare@StyleCapital.com.au.com.au or phone +61 45 2200 638. We encourage the notification of claims under this warranty within 60 days by paying for the return of a Product where a claim is notified within that time and we determine that the Product is defective. Where claims are made more than 60 days after delivery, we will require details of the concern along with full details about the way the product has been used before authorising return of the product. Where a product is authorised for return StyleCapital.com.au will pay the cost of returning the product. If you are asked to return a product, follow the instructions given in Returning a Product below. Where a refund is given for a product and the claim is not covered by a consumer guarantee, it may be given as a Refund Credit to Your Account. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Replacement Products are covered by the same StyleCapital.com.au warranty as that applicable to the original product. They are also covered by consumer guarantees (see Consumer Guarantees above).
Returning a Product
Returning a product if you change your mind
If you change your mind about a purchase or make an incorrect choice and notify us within 14 days of delivery, we will provide you with a store credit for unopened products after the goods are returned to us. The store credit will be for the product price paid less the return delivery charge. Risk of loss or damage to the goods will not be assumed by StyleCapital.com.au until the item has been received at our warehouse. This StyleCapital.com.au Change of mind policy does not apply to: Clearance products or if specifically noted as excluded on the product listing or newsletter. Consumer guarantees (see above) apply to all products and change of mind exclusions on individual product listings or newsletters.
Return Authorisation Number - A Must Have
A Return Authorisation (RA) number is required for replacement Products and refunds. Where Customer Service has provisionally determined that a Product is defective , Customer Service will issue you with an RA. Products cannot be returned without an RA. The Product should be returned to StyleCapital.com.au within 30 calendar days of the issuance of the RA. Where possible, all Products should be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the Product. If the accessories are not included, only a partial refund will be applied.
Organising the Return of Products
Products must be returned whenever we agree to provide you with a refund or replace the Product. Where you received a defective Product by Australia Post eParcel, Customer Service will email you a PDF voucher containing an RA which you must affix to the product. StyleCapital.com.au will pay for returned items automatically if you notify us of your claim within 30 days of delivery. You must then take the Product to any Australia Post Office for return. Where you have received a defective Product by our courier service, we will make arrangements with our courier service for collection of the Product, and will notify you when they will collect the Product from you. Pickup times are between 9am and 5pm, Monday to Friday. Customer Service will email you a PDF voucher containing an RA which you must affix to the product.
When a Replacement Product is arranged
- A replacement for the same Product that you ordered will be shipped to the delivery address on the original order at our expense after we have received your returned Product.
- The delivery time for the replacement Product will be the same as stated for the original Product.
- Consumer Guarantees apply to all replacement products.
Some Products - Manufacturer Warranty
Some Products sold through StyleCapital.com.au are serviced and supported by the manufacturer or supplier. StyleCapital.com.au recognises that customers purchasing some products, require a high level of support therefore we would ask you to contact the manufacturer or supplier for trouble-shooting assistance. If the manufacturer or supplier is unable to assist, and the product is covered by a consumer guarantee, StyleCapital.com.au will provide a suitable remedy.
Your Data - Use And Protection
By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing and delivering your Order. If you so indicate on the appropriate section of your Order Form, by placing your Order you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on other StyleCapital.com.au Products that may be of interest to you. If you do not agree to our using such data in order to provide you with information on other StyleCapital.com.au Products, you should indicate your non-agreement on the appropriate section of your Order Form. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request. Please refer to our Privacy Statement.
Credit Card Fraud
While StyleCapital.com.au employs Secure Sockets Layer (SSL) technology software for its transactions with our customers, StyleCapital.com.au will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.
Fraud Protection or Prevention Procedures
When you place your Order by either a Credit Card or PayPal you may be sent an email from our Fraud Prevention Officer requesting further information, such as a copy of your credit card and drivers license for identification. After verification this information will be destroyed. In this case, until your order has passed internal Fraud Prevention procedure checks your order will remain on Pending status. If you do not provide the requested information within 7 days, your order will be cancelled and your payment will be refunded back to the method in which you paid. These information requests are sent to help protect Credit Card and PayPal account holders from online fraud.
You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of StyleCapital.com.au. Any unauthorised assignment shall be deemed null and void. If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby. Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition. StyleCapital.com.au reserves the right to change the Terms and Conditions of sale at any time. The Terms and Conditions applicable to you are those on our website at the time you order A product. No StyleCapital.com.au employee or agent has the authority to vary any of the Terms and Conditions governing any sale.
To the extent permitted by law, StyleCapital.com.au is not liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of StyleCapital.com.au, and StyleCapital.com.au shall be entitled to a reasonable extension of time for the performance of such obligations.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria and shall be subject to the non-exclusive jurisdiction of the courts of Victoria